Universal login frequently asked questions

Why did Superior Point move to login via email?

We moved away from usernames because they can be tough to remember and pose challenges when logging in. Because users can typically easily remember their email address, we believe this change will make it easier for customers to access our web portals.

I’m not sure what email address I used to register, how do I find out?

Here are a few options to find the address your registered with:

• You can check your email inbox for an email from us announcing the change to the login sent out on or after Oct. 30, 2025. The email should include the email address you used to register.
• You can try using our “Forgot password” link and entering any email addresses that you think you may have registered with.
• You can contact us, and we can look up the email address for you.

What password do I use the first time I log in after the change to universal login?

You can just use the password you established previously, all you need to do differently is enter your email address rather than a username to log in. If you have multiple Superior Point accounts, you can use the password for any of your accounts.

What is the setup process to log in the first time?

The first time you log in, you’ll be asked to set up multi-factor authentication, update your contact information and create a new password. We tried to make this process as streamlined as possible, but it may take a few extra minutes to log in for the first time. Rest assured, this is a one-time process, and logging in should move faster in the future.  

What if I have multiple Superior Point accounts?

You are able to access all of your accounts using just your email address and password from any of your accounts. After you log in, you’ll be able to select which account you want to view. If you have multiple accounts for the same policy and same application (for example, multiple payment portal accounts for the same policy), they’ll be combined into one account.

What if I share an email inbox with others?

Each person will need to have their own unique email address to log in. If you and another person have been using the same email address for your Superior Point account, one of you will need to change to a different address. If you would like all correspondence directed to the shared email box, you will have the option to specify a different communication email when you log in for the first time. If you want to change your communication email at a later date, just go to “Communication preference” in your settings.

My computer is automatically entering my old username or password, so I can’t log in. What can I do?

Your web browser or password manager may be automatically filling in old information, causing your login attempts to fail.

If you use a password manager, such as 1Password or Bitwarden, go into your vault and find the Superior Point entry. Make sure the username is your email address, and that your password is correct.

Otherwise, go into your web browser’s settings, and look for your autofill or password settings. Look for Superior Point in the list of sites. Update the username to your email address, and make sure your password is correct.