Universal login frequently asked questions

Why is Superior Point moving to login via email?

We’re moving away from usernames because they can be tough to remember, and pose challenges when logging in. Because users can typically easily remember their email address, we believe this change will make it easier for customers to access our web portals.

What if I have multiple Superior Point accounts?

You’ll be able to access all of your accounts using just your email address and password. After you log in, you’ll be able to select which account you want to view. If you have multiple accounts for the same policy and same application (for example, multiple payment portal accounts for the same policy), they’ll be combined into one account.

What if I share an email inbox with others?

Each person will need to have their own unique email address to log in. If you and another person have been using the same email address for your Superior Point account, one of you will need to change to a different address. If you would like all correspondence directed to the shared email box, you will have the option to specify a different communication email when you log in for the first time after we launch. If you want to change your communication email at a later date, just go to “Communication preference” in your settings.

My computer is automatically entering my old username or password, so I can’t log in. What can I do?

Your web browser or password manager may be automatically filling in old information, causing your login attempts to fail.

If you use a password manager, such as 1Password or Bitwarden, go into your vault and find the SFM entry. Make sure the username is your email address, and that your password is correct.

Otherwise, go into your web browser’s settings, and look for your autofill or password settings. Look for SFM in the list of sites. Update the username to your email address, and make sure your password is correct.